Better Customer Care for Greater Customer Satisfaction
Since it became operational in June 2002, GESCOM has undertaken a number of measures to improve customer care. These include:
Speedy response to customer complaints:
Systems have been put in place for attending to customer’s complaints quickly. Customers can even approach the Managing Director directly with their complaints, either through e-mail, letter or in person. You may even send your complaint online by clicking here.
Sensitizing field staff to improve behavior with customers:
Special efforts are being made to bring about an attitudinal change in the field staff attending to customer’s complaints. They have been sensitized to the need for courtesy, politeness and responsiveness while dealing with customers. HRD training is being given to them.